Mission:

Vox Church is seeking a proactive and detail-oriented IT Coordinator to ensure issues are solved, coordinate with our Managed Service Provider (MSP), manage church-wide IT inventory. This role also involves leading improvement projects to enhance our technological infrastructure in alignment with the church’s mission and growth objectives.

Outcomes:

User Support and Training: Provide effective support for end-users, ensuring problems are solved quickly and effectively. Provide basic IT training to staff as needed, particularly in new systems or technologies.
MSP and Vendor Relationship Management: Ensure the MSP delivers optimal IT services. Monitor service performance, address issues, and ensure contractual obligations are met.
Project Leadership: Lead IT-related improvement projects, from initial planning to implementation, ensuring projects align with the ministry’s objectives and are completed on time and within budget.
Documentation: Maintain up-to-date records of IT systems, procedures, and policies. Analyze MSP reports and inventory documentation to determine potential improvements.

Competencies:

Customer Service: Enjoys helping others. Excellent customer service skills with a focus on assisting and educating users. Patient and effective in communicating technical information to non-technical users.
Vendor Management: Experience in managing external IT service providers, ensuring high-quality performance and accountability.
Project Management: Ability to lead IT improvement initiatives, manage timelines, and coordinate with various departments.
Communication Skills: Strong verbal and written communication skills to collaborate effectively with both technical teams and non-technical staff.
Problem-Solving: Capable of troubleshooting and resolving IT service performance and system usage issues.
Organizational Skills: Detail-oriented with strong time management skills, able to handle multiple responsibilities and meet deadlines.
Required Technical Proficiency: Have IT helpdesk experience and are experienced with MacOS, iPadOS, Windows, and Microsoft 365 applications.
Preferred Technical Proficiency: MDMs (Mosyle/Intune), Apple Business Manager, printers, and networking equipment (Meraki).

Reports to: Operations Pastor

Compensation: Commensurate with experience and qualifications.

Schedule: Full-time, Monday – Friday at the Branford office, with occasional weekend and evening work and on-site support at other campuses as required.

Vox Church

Vox Church is one church in 11 locations across the North East. Planted in 2011, our mission is to see New England go from the least churched region in the United States to the most spiritually vibrant place on earth.